WHERE ARE YOU BASED?
We're based in Perth, Western Australia
HOW DOES SHIPPING WORK?
Essentia partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 1-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
If you're order takes longer than 3 weeks please email us at firstname.lastname@example.org
We offer refunds for orders that take longer than 4 full weeks from the date of the order.
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
Sometimes Australian Customs will hold packages temporarily, sometimes without explanation. This is quite rare but if your order is held up by customs please call the customs department directly and ask that they release your package.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.